Watchdog report documents widespread failures at LaSalle Veterans' Home

Watchdog report documents widespread failures at LaSalle Veterans' Home

Report indicates home was unprepared for COVID-19 outbreak

Capitol News Illinois

SPRINGFIELD — A state watchdog report into the deadly COVID-19 outbreak at the LaSalle Veterans’ Home found multiple failures that contributed to 36 veterans deaths, stemming primarily from the home’s complete lack of infection prevention plans or policies.

The report also found deficiencies in communication and staff training at the LaSalle home, as well as repeated lack of compliance with personal protective equipment protocols.

The LaSalle home, one of four state-run veterans homes, had no documented COVID-19 specific policies or outbreak plan, despite the well-known risks of coronavirus transmission in places like long-term care facilities, according to the report from the Illinois Department of Human Services’ Office of the Inspector General.

The 50-page report depicts a facility that was woefully unprepared to handle an infection outbreak, leading to a chaotic and uninformed outbreak response that was exacerbated by disorganized leadership at the department and the home.

The IDHS investigation included analyzing COVID-19 data, trends and protocols in the LaSalle home and assessing IDVA’s preparation, response and compliance with protocols and regulations. It also included 29 individual interviews and the review of hundreds of documents.

The report documented serious leadership failures at the Illinois Department of Veterans’ Affairs, from the former LaSalle Home Administrator Angela Melbrech, to the former IDVA Director Linda Chapa LaVia and her Chief of Staff Tony Kolbeck.

“No one at IDVA was specifically tasked with monitoring changes in (U.S. Centers for Disease Control and Prevention) recommendations or analyzing the responses of other nursing homes with COVID-19 outbreaks,” the report states. “At a time of crisis, no one at IDVA was taking ownership of the situation, let alone teaching, supervising, or inspiring employees across the Homes.”

The watchdog report comes after the outbreak at LaSalle that killed about one-quarter of the home’s population. Chapa LaVia called for the DHS Inspector General investigation on Nov. 24 when the home had reported 27 veteran deaths.

Since then, both Melbrech and Chapa LaVia have vacated their positions. An IDVA spokesperson said Friday Kolbeck had resigned from the department as well.

Gov. JB Pritzker, who appointed Chapa LaVia in 2019, said he hired her to lead the IDVA because of her role in investigating the deadly outbreak of Legionnaires’ disease at the Quincy Veterans’ Home.

“She seemed like an ideal person to be able to root out the problems in our veterans homes. But I have to admit that, if I knew then what I know now, I would not have hired her,” Pritzker said Friday at an unrelated news conference.

“There were challenges of communication, there were challenges of people not following the protocols that were laid out for them. There were challenges of leadership, not providing some of those protocols and so on…We now have a new IDVA director who is going to accelerate our addressing of all of those.”

Pritzker appointed Terry Prince as IDVA Acting Director on April 1.

House Minority Leader Jim Durkin, of Western Springs, said he believes there may be a legal basis for criminal charges stemming from the response to this deadly outbreak.

“I will not accept anything less than another set of eyes to look at the facts of this case to determine whether or not any section of the Criminal Code was violated,” Durkin said in a virtual news conference Friday.

Sen. Sue Rezin, a Morris Republican whose district includes the LaSalle home, said she has called on the state Office of the Auditor General to conduct its own separate investigation — as it did in the aftermath of the Quincy outbreak during former Gov. Bruce Rauner’s investigation.

The audit for Quincy noted that all four state-run veterans homes lacked comprehensive infection control policies, and recommended that the homes adopt uniform policies to prepare for future viral infection outbreaks.

“(IDVA) had an entire year before the COVID outbreak to implement these recommendations,” Rezin said in a phone interview with Capitol News Illinois. “Had they done that, we would have averted a huge loss of life.”

The IDHS inspector general’s report outlines seven major failures within the LaSalle home that contributed to the outbreak.

The report also cites leadership failures that include “the consolidation of too many responsibilities in one individual, the failure to delegate and assign clear responsibilities, the failure to learn from outbreaks at other long-term care facilities — including other Illinois Veterans’ Homes — the failure to effectively communicate, and the failure to identify, seek or accept external resources.”

It further states that the LaSalle home did not fill its senior home administrator role, a position which is tasked with overseeing day-to-day operations, serving as a primary IDVA contact, and working toward standardizing policies and procedures. That position has been vacant since 2019.

The seven failures were documented as: no outbreak plans or procedures; a relaxed quarantine policy; inadequate COVID-19 employee screening process; ineffective communication; insufficient training; inadequate education and compliance; and challenges with personal dynamics.

The following summarizes in greater detail some of the reported failures that took place within the home.


No outbreak policies or procedures

The home’s lack of a comprehensive COVID-19 plan, which includes any operating protocols in the event of an outbreak, was reported as a significant contributing factor to the failure to contain the virus at the LaSalle home.

This led to confusion among staff at the facility, and contributed to an “inefficient, reactive and chaotic” response to the outbreak, according to the report.

The lack of preparedness was evident in the movement of veterans to different areas of the home before and during the outbreak, the report states, and resulted in cross-contamination of positive and negative veterans.

For example, the home decided a month before the outbreak to relocate 10 of the 20 veterans housed in the future quarantine unit into a different area of the home. The relocation stopped in early October, leaving 10 veterans living in the future quarantine unit. When the outbreak happened weeks later, those veterans were relocated, “again causing avoidable movement and interaction amongst positive and negative Veterans,” the report states.

“The home’s decision to leave half of the veterans regularly housed in the future quarantine hall demonstrates the lack of foresight that contributed to the prolonged outbreak in the home,” according to the report


Relaxed quarantine policy

Several nurses interviewed for the report said that the first positive COVID-19 tests came after the LaSalle home changed its quarantine policy. Initially, at the beginning of the outbreak, the home required all veterans who left the home for any reason to quarantine for 14 days upon return.

At some point, veterans returning from a local hospital, St. Margaret’s Hospital, no longer were required to quarantine because it was determined that these visits were “low-risk.”

According to the report, it’s not clear who issued this relaxed quarantine policy, in part because there was no written quarantine policy at the home until Jan. 21, 2021.


Insufficient training, inadequate education and compliance

The report states that active instruction and in-service training were not a priority for the leadership team at the LaSalle facility.

For example, initially during the outbreak, staff at the home were not required to change PPE, such as gloves and gowns, after exiting a veteran’s room.

“The obvious risks associated with unchanged PPE and interacting with colleagues in any portion of the Home without a mask were either not appreciated by leadership or not properly conveyed to or enforced with the staff,” the report states.

The report found that lack of proper training was evident by the management team’s failure to create “a workplace culture that valued safety and personal responsibility.”

This culture, according to the report, was due in part to the management team’s failure to create a COVID-19 committee or task force to address infection prevention education, training for PPE, and other compliance issues.


Capitol News Illinois is a nonprofit, nonpartisan news service covering state government and distributed to more than 400 newspapers statewide. It is funded primarily by the Illinois Press Foundation and the Robert R. McCormick Foundation.


Sarah MansurSarah Mansur

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